Shared hosting support
For all shared hosting service packages, technical team will support:
- Handle all the errors related to the configuration of the shared hosting server systems.
- Guide or implement the operation package management service.
- Determine the cause of the website errors and guide how to handle.
- Perform to restore data from old backups.
- Transfer data between the service packs in the same system of VinaHost server.
Some VinaHost support operations performed once (with instructions for customers):
- Install website source.
- Transfer data from another provider to VinaHost host.
Limited support include
- Install, test and handle errors related pirated source or encrypted source code.
- Directly perform intervention operations to the source or content of the customer website.
- Directly perform configuration operations or website content management that are the responsibility of the customer.