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Free private Server management

Unlimited Support

  • Check and do statistics hardware performance.
  • Check the domestic and International connection speed.
  • Provide using the transmission line traffic statistics
  • Warn when using network resources mutations signs appear.
  • Check and do statistics level of using hard drives resource.
  • Turn off services or processes to free up memory or network connections when the server is overloaded.
  • Restart the server.
  • Reset server administrator account password.
  • Rehabilitate remote connection using the default configuration.
  • Provide remote console interface for customer direct troubleshooting check.

Limited Support

Some administratition and configurations operations are supported on servers using the Linux operating system together with the hosting management system (cPanel, DirectAdmin).

  • Guide or provide documentation to guide how to use simple hosting and system management.
  • Upgrade basic web services versions (MySQL, Apache, Exim, PHP) compatible with management systems hosting.
  • Configurate backup based on data backup functions of the hosting management system.

Some administrative operations supported implementation with limited 1 times:

  • Perform optimally manipulate server configuration under the demand of the client website.
  • Perform the installation operation, configuration services, server security checks, assessment overload or unstable operation and manual handling advice.

Consulting with the requirements relating to technology, VinaHost only provides documents in English and no explanation or instructions on how to perform detailed configuration.

The activity of a limited group will be performed at a lower priority, if the customer wants to ensure the highest priority service please review [governance package] or [handled according incidents]

VinaHost may considers refusing the request concerning:

  • Configurate, installs software, checks the troubleshooting on Windows operating systems or on virtual machines on the server to be initialized separately.
  • Guide, edit, develop or perform other actions related to the source and content of customer sites.
  • The breakdown by customer self intervened repeatedly, edit the configuration which VinaHost established or guide customers to self governance.