SERVER MANAGEMENT SERVICE – CONFIGURATION – SECURITY – MONITORING – TROUBLESHOOTING

1. What is Server Management Service?

Server Management Service is a service that manages, maintains, and monitors servers to ensure performance, security and stable operation.
The service provider will perform tasks such as system installation, configuration, performance monitoring, server security, data backup, and technical support. This service helps businesses focus on business operations without worrying about technical issues of the server.

2. Benefits of using VinaHost’s server management service

When using VinaHost’s server management service, customers will receive maximum technical support. VinaHost Technical Department will be responsible for performing all administrative operations under the responsibility of the department equivalent to the customer’s System Administration position, including
server management
When using VinaHost’s server administration service, customers will receive maximum technical support.

2.1. Install and configure the main services of the web server

  • Use Apache, Nginx, PHP, MySQL, Exim, BIND or similar software on Linux.
  • Based on usage statistics or customer requirements to optimize the configuration.

2.2. Install other software and services according to customer requirements

  • Consult on choosing software & services that provide functions according to requirements.
  • Install and deploy technologies, software and services compatible with the system configuration in use.
  • Perform detailed configuration of software and instruct customers on how to use it.

2.3. Transfer data from other providers’ servers to VinaHost’s service package

The technical team will ensure that data is not lost, service interruption is minimal, and the configurations are suitable for VinaHost’s server infrastructure to ensure the best performance and security for the new system.

2.4. Periodic system update checks

  • Check and update patches weekly.
  • Update operating systems and new versions of service software when requested by customers.

2.5. Install and configure firewalls to limit DDOS attacks

  • Deploy automatic anti-DDOS tools.
  • Monitor and handle small and medium-sized DDoS attacks.
  • Configuration according to customer usage needs.

2.6. Check and handle security vulnerabilities

  • Periodically check for security errors on the server using automatic tools.
  • Learn and analyze attack methods when there are signs of sabotage attacks, deploy appropriate prevention measures.
  • Assess the security level of the source code in use, check the customer’s website management process and advise on solutions.
  • Use the corresponding data backup to restore the website’s operation when attacked if necessary.

2.7. Configure the data backup mechanism according to customer requirements

  • Configure backup on the customer’s server or on VinaHost’s backup service (backup.php).
  • Configure daily, weekly or monthly backup rotation.
  • Configure filtering of unnecessary data when performing backup.
  • Perform data recovery from backup when necessary.
  • Check periodically every week to ensure the data backup system operates stably.

2.8. Using VinaHost’s monitoring system

  • Server/VPS is always monitored by 247 staff and intervened to fix the problem as soon as it occurs.
  • Monitor the basic services of the server (SSH/Apache/Nginx/MySQL), network connection and the level of server resources used.
  • Configuring the system to send automatic notifications to VinaHost’s technical department and customers via email (if requested) when the server has a problem.
  • Provide statistical information on resource usage to advise on upgrading the server or optimizing the website configuration if necessary.

2.9. Troubleshooting

Handle web server and related service issues according to notifications from VinaHost’s warning system or notifications from customers.
server management
Handle web server and related service issues according to notifications from VinaHost’s warning system or notifications from customers.

2.10. Support issues related to website source code requirements

  • Check and determine server configuration requirements to meet the requirements of the customer’s website source code.
  • Ensure that when transferring website source code from another provider to VinaHost’s new server, it will operate as stable as the current server.
  • Determine the cause of access/display errors of individual websites on the server.

2.11. Monitor the website to evaluate and advise on website optimization solutions based on GTMetrix/Google Pagespeed Insight

  • Using website performance evaluation tools such as GTMetrix, Google Pagespeed Insight and combining with analysis techniques such as using the “Waterfall” site resource load measurement table as well as other techniques, VinaHost will classify and propose the most feasible solutions for coders to fine-tune the source code (including back-end and front-end) to optimize the website to the highest level.
  • Support basic SEO Site evaluation for customers without an SEO staff.

2.12. Basic and advanced system security procedures

VinaHost is committed to implementing system security procedures on the customer’s server system as follows
  • Use hard-to-guess passwords.
  • Secure Root login information on the system management interface (cPanel/DirectAdmin, ..)
  • Secure the server system login method via SSH using SSH Key and can only log in from the VinaHost system IP source.
  • Set up Firewall on the server system to manage attack methods such as: Brute force Password, DOS ICMP Flood, limit the number of accesses, control the number of open ports on the server system, …
  • Secure the system at the physical infrastructure level with the support of the DataCenter.
  • Set up the File Auditing process on the system to ensure monitoring of changes on the system with: Tripwire, Aide, ..
  • Monitor the number of files appearing in the customer’s source code every day to check whether the files that have been changed or uploaded are suspected of being hacked or not, …

2.13. Pentest website at basic level

  • System administrators will periodically perform Pentest once a month to check for security errors on the customer’s site.
  • Pentest testing activities are at a basic, non-intensive level, without affecting the source code (Using the “black box” Pentest style for testing).

3. Customer responsibilities

  • To ensure that server monitoring and management are performed at the most optimal level, VinaHost technical department will revoke administrative rights at the highest level and limit some access rights to interfere with the server configuration.
  • All administrative operations on the server will be stored and handed over to the customer upon request.
  • Customers need to coordinate to notify VinaHost technical department when making changes to upgrade the website source code that may affect the website’s operation or the security level of the server.
Server Management Service is an optimal solution to help businesses and individuals operate the server system effectively, securely, and stably without having to worry about complicated technical issues. Contact VinaHost immediately if you need advice on the service.
For support, please feel free to contact us: