Support According Incidents

To ensure that customers receive the most enthusiastic support in all situations, VinaHost provide technical assistance services in accordance incidents (per issue) for customers who do not use managed services package. Customers interested please contact directly with the technical Team...

Server Installation And Configuration Service

Server installation and configuration services apply to dedicated server, colocation, VPS services. Server installation and configuration services include these operations: Install and configure the managed hosting system based on Linux operating systems. Install and configure services on the Linux operating system, according...

Server Administration Service

VinaHost provides customer with server administration server as demand. Installation and Configuration The installation and server configuration is done completely free and full requested by the customer at the time of activating a new service pack. Customers can also choose...

Support

At any time, VinaHost assures that employees receive inquiries or help requests from customers through the following forms. 1. Support through the central ticket system in the client account [here] This form of support was a priority and we encourage...

Domain Name Management Responsibilities

1.Responsibility of the domain registrant Domain name registration owner are entirely responsible before the law for purposes of use and accuracy of the information provided, ensuring the registration and use of domain names as prescribed. Do not infringe upon the...

Terms & Conditions for GTLDs

1. Principle Domain names selected by organizations or individuals for registration must ensure that there are no phrases that infringe upon national interests or are inconsistent with social ethics, fine customs and traditions of the nation; must show seriousness to...

Terms & Conditions for .VN domain name

1. Principles of domain name registration .VN Registered domain names must comply with the provisions of Circular No. 24/2015/TT-BTTTT dated August 18, 2015 and Circular No. 06/2019/TT-BTTTT dated July 19, 2019 of the Ministry of Information and Communications. Information on...

Guarantee Transfer Domain

The Ministry of Information and Communications issued Circular No. 16/2016 / TT-BTTT dated 26th June 2016 guiding the transfer of the right to use Internet domain names (Domain name transfer) granted not through auction (Circular No. 16/2016 / TT-BTTT), effective...

Domain Registration Guide

Procedures for registration, transfer and withdrawal of domain names at VinaHost are specified specifically for each customer (individual/organization) and domain name (Vietnamese/international domain name). Information related to procedures and instructions on domain names, please refer to: Forms, Domain Profiles Domain...

Domain Name Support

Customers get dedicated support when register and manage domain names at VinaHost. Interface management Customers can use the domain administrator interface to perform all administrative operations of international domain names, including: Change the contact information (whois) Lock and unlock domain name...

Shared Hosting Support

Unlimited support For all shared hosting service packages, technical team will support: Handle all the errors related to the configuration of the shared hosting server systems. Guide or implement the operation package management service. Determine the cause of the website...

Full Service Management

Limited support VinaHost Technical Team will be responsible to perform all administrative including: Install and configure the main services of web server Use the software such as Apache, Nginx, PHP, MySQL, Exim, BIND or similar on Linux. Based on usage...

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