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At any time, VinaHost assures that employees receive inquiries or help requests from customers through the following forms.
1. Support through the central ticket system in the client account [here]
This form of support was a priority and we encourage customers to use in all cases, allowing VinaHost to know the authentication service package ownership and provides many other utilities to customers in the process. Customers can send an email directly to support@vinahost.vn and the system will automatically switch into the corresponding ticket.
2. Support by phone – 1900 6046 or (08) 7300 6046
This form of support for the customers, like traditional forms of assistance over the phone, these cases need urgent notification of the case special priority or the client does not have access connections to the Internet.
All calls to the telephone exchange of VinaHost are recorded for quality control purposes. All calls are confidential and VinaHost will resolve the issues related to ownership of the service if the customer requests assistance in this form.
3. Online Support chat live [here]
This is the preferred form of support for customers wanting online exchange advice for choosing to use the service or support package handling issues that need coordination from both the customer and technical staff VinaHost.
4. Support directly at our office
During 8am – 5pm from Monday to Saturday, the corporate office at Cuu Long condominium, 351/31 No Trang Long Str., Ward 13, Binh Thanh District, Ho Chi Minh city is open to welcome customers.
All support requests of customers will be received immediately and classify planned treatment within 15 minutes. If not satisfied with the quality of service, customers can contact directly with the manager at this location.
Customers can consult more information about supported limited free service and can charge.
